Engagement dropped in OneDrive
Metrics · Case · Medium · about 15 minutes
Engagement in Microsoft OneDrive has dropped and your director asks you to investigate. Start by saying what engagement means here, then how you would tell a real drop from a logging or calendar artefact, and how you would narrow down the cause.
Asked in product manager interview loops like Microsoft.
How to answer a case: Restate the goal, who it is for and what success looks like; Ask the two questions that change your answer; Lay out two or three options and what each gives up; Pick one, say why and name the first step; Name the metric, the threshold you would act on and the risk you would watch.
What this question tests
- Diagnosis
- Measurement
Related PM interview questions
- Coming back to a flooded Outlook inbox
- Healthy averages hiding a weak second city
- Orders at Swiggy fell 20% in a week
- Daily active users drop by a third overnight
- Quality score up four points, nobody knows why
- Flat blended retention hiding better cohorts