Grievance Redressal
Last updated: 13 October 2026. Version 1.0.
Grievance Officer
Anmoll Wadhwa
Grievance Officer and owner, The PM Code (Anmoll Wadhwa, sole proprietor, trading as The Wadhwa Ventures (The PM Code))
Email: [email protected]
The same person answers questions about how we use personal data.
What you can complain about
- Content on the site, such as an Outbid listing or critique.
- Your personal data: a copy, a correction, a deletion, or how we used it.
- Something you bought: Pro or an Outbid placement.
- Anything else about how the site works.
How to complain
Use the complaint form on this page, or email [email protected] with the subject "Grievance".
Please include:
- Your name and the email address you use with us (the one you sign in with, if you have an account).
- What the complaint is about, with a link to the content or the date and amount of the payment.
- What happened and what you would like us to do.
- If you are complaining about content that shows you or impersonates you, say so, so we can treat it as urgent.
- If you act for someone else, how you are authorised to.
If you use the form, you get a ticket number straight away, by email, with a copy of your complaint as we recorded it. If you email us, we reply within 24 hours with the ticket number and that copy. Quote the ticket number in any reply.
Complaint form
How fast we respond
| Complaint | Acknowledgement | Resolution |
|---|---|---|
| Content that exposes your private area, shows you nude or in a sexual act, or impersonates you (including morphed images) | Within 2 hours | Removed or disabled within 2 hours. Reported with the Report button on Outbid, it is hidden at once |
| A request to remove content that breaks our Terms (for example harassment, obscenity or misinformation) | Within 24 hours | Within 36 hours |
| Any other complaint about the site or its content, including copyright or trademark claims | Within 24 hours | Within 7 days |
| A complaint about something you bought | Within 24 hours | Within 7 days where we can; never later than one month |
| A request about your personal data (copy, correction, deletion, nominee) | Within 24 hours | Within 30 days |
Most personal data requests you can do yourself, straight away, in Settings: Download, Delete everything and Stop the newsletter.
Orders from courts and government
Courts and authorised government officers can serve orders at [email protected], subject "Legal order". We remove content named in a valid court order or reasoned written intimation within 3 hours. We answer a written request for information from an authorised agency, stating its purpose, within 72 hours.
If you are not satisfied
- Content and platform decisions: appeal to the Grievance Appellate Committee at gac.gov.in within 30 days of our decision.
- Purchases: the National Consumer Helpline, 1915 or 1800-11-4000, or consumerhelpline.gov.in.
- Personal data: once the relevant parts of the Digital Personal Data Protection Act, 2023 are in force, the Data Protection Board of India.
Dark patterns self-audit
From 1 January 2027 we will publish here the certificate of our yearly self-audit against the Guidelines for Prevention and Regulation of Dark Patterns, 2023.